Opernations Floor Leader - Stanford

At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the world. Work with high quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.

This role is responsible for leading a team that embodies the Everlane ethos and delivers best-in-class store experience.  You are most enthusiastic about the impact you have on someone’s experience while in our store. You foster a friendly, warm environment for people to thrive in. You enjoy being the host of a party, and a champion of our “Path To Yes” mentality. You are a leader who uses the brand and customer lens to guide your decisions in an effort to support the overall store experience. You are resourceful and a problem-solver - you find joy in searching for the answers. You demonstrate curiosity and enjoy learning and supporting all aspects of the business. You are goal-oriented and thrive on exceeding individual and team results while having fun doing it. You are a great communicator and work closely with your store leadership team to bolster team engagement, drive business results and sharpen their business acumen.

As a Floor Leader, you:

• Make timely and effective decisions that balance team goals and fosters a customer-focused environment
• Create a sense of urgency in your team for achieving results and eliminate obstacles that affect performance
• Create a climate where people are motivated to do their best to help your store achieve its objectives
• Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses to have a greater contribution to your team

Your day to day:

• Lead your team to ensure our service model comes to life in-store 
• Zone, prioritize and delegate tasks for team members in zones based on the needs of the business
• Set goals for your team while coaching and motivating to drive results on the sales floor and provide in the moment feedback to team members
• Perform hourly reads and update the team on current business goals and results
• Celebrate successes and share recognition within the team when results are achieved
• Share business results and anecdotal feedback with the leadership team

Back Of House Organization:
• Maintain a clean and organized stockroom that is easy to navigate while protecting key items closest to the sales floor
• Oversee the stockroom operations and hold the team accountable to meet productivity goals
• Support supply procurement and ensure appropriate on-hand quantities.
• In charge of store technology, inclusive of device maintenance and team communication and training.

Inventory Management:
• Support inventory integrity through managing inbound and outbound transfers, performing weekly cycle counts, and
send-outs. Follow procedures for damages, donations, returns, and other product issues that could jeopardize
inventory integrity
• Share feedback on inventory-related issues
• Support in-store replenishment and size integrity on the shop floor, and communicates sell through concerns as
necessary.

Product Expert:
• Support monthly product flow, visual adjustments, and in-store signage.
• Support the maintenance of the store’s presentation standards and leads the applicable training
• Responsible for being our in-store product expert; train Team Members on new launch details, hero/superhero
products, design inspiration and suggest ways to style

We’d love to hear from you if you have:

• 1-2 years of leadership experience
• Strong written and verbal communication skills
• The ability to work closely and effectively with the rest of your store leadership team
• Strong organization skills and are excited about the details
• A proven track record of hiring, leading and developing effective store teams
• A fan of Everlane, our product, and our values

 

What is expected of you: 

• Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
• Have flexible availability that supports the needs of the business, including: nights, weekends, and holidays