Residential Leasing Coordinator

ABOUT BEDROCK

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties and making space for the community—all with the philosophy to operate for more than profit. 

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company. 

For additional information about Bedrock, please visit BedrockDetroit.com or connect with us on Facebook, Instagram, LinkedIn and X. 

RESIDENTIAL LEASING - TEAM OVERVIEW

Bedrock's Residential Leasing Team supports all properties across our Downtown Detroit portfolio of residential communities. There are 3 key positions; Coordinator, Associate, and Administrator, that strategically make the leasing process smooth and informative for our future residents. This post will highlight the Coordinator’s role on the Residential Leasing Team.  The Associate will show prospective residents’ available units, guide future residents through the lease agreement process, and support them all the way through moving in. Finally, the Administrator is behind the scenes with updating lead generation sites & agreements with those vendors, updating availability of units across all platforms, lease administration coordination, and other administrative functions.

POSITION SUMMARY

The Residential Leasing Coordinator is the first line of contact with Bedrock’s prospective residents for portfolio of multi-family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service, making sure that all prospective inquiries are responded to as soon as possible after inquiring through various lead generation sources.  The role will support prospective tenants inquiring through all lead generation systems to provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders. They provide the initial response and intake of prospective resident information. The Residential Leasing Coordinator owns the prospect pipeline, assigns future residents to a Leasing Associate and schedules property leasing tours. The Residential Leasing Coordinator reports to the Senior Director, Residential Property Management.

ESSENTIAL FUNTIONS

• Consistently demonstrate a genuine ‘spirit to serve’ to all prospects, residents, and stakeholders.

• Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.

• Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.

• Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.

• Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.

• Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.

• Assist In pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications.

• Comply with federal and state Fair Housing laws.

• Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events.

• Assist with touring prospective residents and community members through residential projects/buildings while c