GUCCI Vice President, US Retail - North

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission       

                               

Based in New York City, the Gucci Vice President, US Retail – North plays a key leadership role within the Retail Management team, responsible for continuously challenging respective stores in delivering exceptional results and providing the highest standard of customer service, always thriving for excellence. The Vice President, US Retail – North is responsible for defining and executing strategic action plans to ensure a strong control of KPI’s and clienteling activities for key impact locations within the North market while also overseeing all corporate functions that fuel the retail business. This role will be a brand ambassador who can identify key talent, create, and implement development plans, drive a strong induction, and maintain a strong presence within the market through their passion for networking.

                            

Key Accountabilities

Leadership/Management

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
• Drive the implementation of company strategies by motivating and supporting the store management teams;
• Conduct store visits on a consistent basis, evaluating stores in the following key areas - management of team, merchandise, KPIs, front/back of house (FOH/BOH) standards, processes, staff proficiency, business strategy and business tools;
• Develop store and process enhancements as needed;
• Closely follow all productivity and client KPIs, cost and inventory control (shrinkage);
• Develop measurable action plans to sustain growth.

Strategic Planning and Execution

• Financial sustainability: Manage all available P&L levers, both on the revenue and cost side, to ensure committed yearly financial goals are achieved.
• Analyze sales/business to identify trends and opportunities and develop strategic action plans;
• Actively search and understand market competition with focus on gaining market share;
• Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;
• Periodic comprehensive reporting to management with strategic content;
• CRM - Customer Relationship Management:
• Review, approve and ensure stores are on track with established CRM rollouts; 
• Guide managers in achieving CRM targets and tier-growth strategies; 
• Ensure store teams are executing their established CRM plans; 
• Support the stores and establish accountability while ensuring that the CRM tier plan and clienteling activity plan achieve the target results;
• Partner with marketing team to ensure stores are on track with top line growth, analyzing key areas; 
• Monitor by door the key clienteling metrics to ensure that stores are achieving desired benchmarks;
• Partner with Store Directors, Finance and Business Planning on the creation of the budget, forecast sales and expense plan by store;
• Promote brand awareness, establish market/store presence, and capture competitive market share;
• Establish a baseline by market for optimal growth.

Performance and Talent Management

• Continuously monitor store management teams and provide constructive feedback, as needed;
• Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;
• Oversee the performance check in and salary planning process for respective stores;
• Identify and create action plans and build development plans for all retail employees;
• Attract, recruit, and retain a high performing team; 
• Build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for new hires;
• Collaborate with the training department on new product and service trainings.

Business Partner Management

• Drive accountability of critical corporate business partners of Retail Operations, Retail Training, Client Engagement, Retail Merchandising, Visual Merchandising, Human Resources and Security
• Ensure functional support to respective stores to strengthen the impact to our clients and business

Key Requirements

• 15+ years in store management, with experience in a regional role;   
• P