ATS Sales Support Engineer — Electric Power

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary

We are seeking an ATS Sales Support Engineer to support Caterpillar’s dealer network by serving as the primary interface between dealers, supply plants, and internal teams. This role plays a key part in managing the commercial and operational flow of Automatic Transfer Switch (ATS) orders, ensuring accurate processing, timely shipments, and effective resolution of product and pricing issues. The ideal candidate will be a proactive communicator with strong commercial acumen and a passion for delivering exceptional service to Cat Dealers.

What You Will Do:

• Act as the main point of contact for dealers and customers regarding orders, shipments, and product inquiries

• Strengthen dealer relationships through proactive communication and problem-solving

• Collaborate with outside sales on lead management and customer support

• Manage the full PO cycle: quote preparation, PO release, plant/material assignment, and shipment tracking

• Confirm ship dates with supply plants and communicate updates to dealers

• Ensure accuracy in dealer invoicing, warranty details, and shipment documentation

• Maintain and update internal ERP systems with order and inventory data

• Generate credit memos based on RMAs and manage ATS stock inventory

• Prepare commercial documentation for international shipments

• Work closely with inside sales, supply plants, and product line managers to ensure smooth operations

• Support reporting needs and assist in training dealer personnel on order and tracking tools

• Perform any other duties assigned by upper leadership

What You Will Have:

• Customer Focus: Basic understanding and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

  • Focuses activities on developing and maintaining positive customer relationships.

  • Discusses general differences between internally and externally focused organizations.

  • Cites the cost and benefits of good versus poor customer service.

  • Explains why customer satisfaction is important to successful product/service delivery.

• Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

  • Follows proper data gathering and analysis processes and policies.

  • Reports problems that arise in the data collection process.

  • Participates in gathering and analyzing an organization's data based on requirements.

  • Documents data from various sources and in various formats.

  • Utilizes basic data collection and evaluation tools and techniques.

• Decision Making and Critical Thinking: Basic understanding and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

  • Explains characteristics and steps in an effective decision-making process.

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