Manager, Journey Orchestration

Job ID: 239056
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Your role at Sephora...  

As the Manager, Journey Orchestration, you will partner closely with the Senior Manager, Marketing Orchestration to spearhead a team focused on the development and implementation of Sephora's multi-channel marketing strategies and initiatives. Your proficiency in SQL, coupled with your familiarity with platforms such as Optimove, Bloomreach, Salesforce Marketing Cloud, and Azure Databricks, will be fundamental in building and coaching a team able to orchestrate intricate client journeys, from the onboarding of Gen Z clients to long-term retention strategies and re-activation journeys. As the key bridge between marketing strategists, channel partners, and our technical teams, you will be involved in not only crafting and executing ways of working to enable these journeys but will also help architect some of the more complex of these journeys and monitor them long-term to identify optimization opportunities to relay back to strategists and channels. Your role will require constant collaboration with teams such as CRM & Personalization Strategy & Analytics, Marketing Channels (Retention, Media, and Dotcom), Product Management, Engineering, Marketing Effectiveness, and Data Science to establish personalized and high-impact marketing initiatives.

 

Job Responsibilities:

• Develop and manage 3+ member team
• Build a roadmap for operationalizing centralized multi-channel client journeys support for various marketing teams.
• Build team in an agency model, process, and SLA for your team to enable data-driven client journey creation in sync with marketing and tech partners.
• Establish trusting, collaborative relationships with key stakeholders (Retention, Media, Dotcom, CRM Strategy, Product Management and Engineering)
• Keep pace with the changing business needs and strategies of stakeholders to fully understand the scope and requirements and provide guidance and context setting to your team
• Be able to provide alternative recommendations to partners when required by technical limitations.
• Foster strong collaboration with tech partners to help optimize toolsets, data requirements, and advocate for the needs of your team to unblock headwinds.
• Coach a high-performing, collaborative team that is marketing and business savvy, able to translate marketing teams’ asks into clear client journeys leveraging the fullest capabilities of our martech stack.
• Be the driver of change and innovation for your team, challenging them to be at the forefront of martech enablement and to identify both process improvement and journey strategy opportunities.
• Drive client-first thinking with your team to ensure campaign execution keeps in mind the omni-channel experience of our clients and evangelize this thinking with our business stakeholders when possible.
• Work with Data Science Management, Marketing Effectiveness, and CRM & Personalization Analytics to have a cohesive understanding of client-first data, insights, and behavior to enable new opportunities within centralized Orchestration enablement.

 

We would love to hear from you if you have…

• 4-6+ years of experience in marketing with a focus on client journeys, lifecycle strategy, and marketing automation.
• 5+ years of working with cross-functional partners and building long lasting collaborative relationships.
• 3+ years of experience managing teams dealing with complex, innovative work and/or standing up a new team and function.
• Exceptional problem solving and analytic skills, married with a collaborative approach – you work with stakeholders to find solutions that are satisfactory to all involved.
• Strategically linking vision with operational expertise to shape the overall roadmap, goals, and tactical activation in collaboration with multiple partners
• Comfort with ambiguity and adaptive, enjoying an ever-changing, dynamic work environment
• Experience navigating in a highly cross-functional or matrixed organization with a high degree of collaboration #LI-AZ1

 

 

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