Shift Supervisor

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Shift Supervisor 

Location: New York Metropolitan Area  

Reports to: Director of Operations & Security 

Pay Range: $24.72 per hour (effectively $45,000 per year)   

FLSA Status: Non-Exempt 

Status: Full-time (35 hour per week) 

Role Summary: The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards, ensuring a safe environment for both employees and clients. 

Primary Job Responsibilities/Duties:  

The Shift Supervisor is responsible for, but not limited to:  

• Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident  

• Examine all items entering the facility to ensure client and staff safety  

• Provide crisis prevention and intervention as needed  

• Record incidents and residents’ grievances appropriate in log book and on incident report  

• Maintain ongoing communication with all department supervisors concerning social services issues  

• Manage entry logs to ensure all persons entering the facility are recorded and accounted for  

• Inspect all cleaning and service chores assigned to program aides to ensure completion  

• Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency  

• Assist clients with questions and resolving any issue as they may arise  

• Monitor video surveillance of all areas of the facility  

• Adhere to safety, health, and fire hazard guidelines; policies and procedures  

• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel  

• Work diplomatically to solve issues that may arise  

• Provide coverage when necessary  

• May be required to work evenings, weekends and holidays as needed  

• Perform all other required duties to ensure the facility is running efficiently  

Physical Requirements: 

• Ability to walk, stand, kneel, crouch, and bend over.  

• Ability to lift, reach, and handle objects weighing up to 25 pounds.  

• Ability to sit at a desk and work on a computer for prolonged periods.  

• Ability to travel to different locations within New York City, as needed. 

Work Environment / Schedule Requirements: 

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged per