Senior Lead Engineering Program Manager (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Lead Product Manager

Management Level

Sr Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Your Role

The Senior Lead Program Manager role will be responsible for developing, managing, and optimizing the Software Platforms used by RapidScale. The role includes but is not limited to contributing to and managing the third party platform’s product roadmap, overseeing the implementation, and working in an agile environment with a cross-functional team to develop and enhance the platform to meet the needs of our consumers and clients. Recognized as an expert within the company and requires in-depth and/or breadth of expertise in Software Product Management along with other job disciplines within the organization to successfully manage the product. Manages large, complex platforms of strategic importance to the organization due to high growth value, involving large cross-functional teams.

Areas of Focus

Strategy & Discovery – Formulate an in-depth understanding of problems by customer segment and personas and competitive landscape.

Partner with UX research, marketing research, client solutions, and business stokeholds to observe and solicit feedback from consumers and clients.

Planning – Create and maintain product platform vision and roadmap; create business plans to secure funding; develop go-to-market strategy and value proposition. Illustrate market problems in a way that puts the problem in context. Provide relevant, timely, and easily consumable updates to all internal and external audiences.

Create Epics and Features and ensures it aligns across products; manage feature creation, identify business rules and business impact; involve Product, Sales and Operations Delivery Managers to ensure the teams are aligned to features and feature acceptance criteria; collaborate with other product managers to ensure alignment across products; participate in planning and pre/post-planning events (Demos and Inspect/Adapt).

Development – As a member of the Software Development team, build relationships within the team; Collaborate with Product Development, Operations Managers, Sales and Marketing teams, UX and others to execute work including prototyping and testing to validate solutions; help make buy/build/partner recommendations; collaborate with Architecture, Technology, etc. to develop recommendations, support testing, partner with revenue and business stakeholders to develop pricing strategies and assess ROI.

Client Engagement – Partner with client solutions, product readiness, and marketing teams to articulate the strategies and programs that will generate awareness and leads for the upcoming fiscal period – including measurements and goals.

Evaluation – Assess product performance against KPIs and makes corrections to improve performance; create and deliver thoughtful information to influence key market constituents; make end-of-life recommendations for non-performant products.

How You Succeed

Product Management – Manages the full platform lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.  Acts as owner/champion for RapidScale’s Customer Portal and Platform.  Selects, adopts, and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.  Analyzes market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities.  Develops product propositions and determines product positioning and variants for different customer and user segments.  Prioritizes product requirements and owns the product backlog.  Coordinates trials and product launches and supports communications and training.  Anticipates changes in customer/user needs; adapts products and creates product retirement and transition plans.

Requirements & Definition Management – Contributes to the selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.  Defines and manages to scope requirements definition and prioritization activities for