PRIMARY DUTIES AND RESPONSIBILITIES:

Account Management to include serving as the primary liaison between company and client; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; and provide internal advocacy for client.

Team Management to include working with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with pharmacy leadership and HR to recruit appropriate staffing; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; establish goals for the team; conducts performance reviews of management team; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings with managers; Provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues.

Business Development to include partner with New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; May partner with New Business Development to write proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Lash services; may identify new services to existing programs which will help add value to both client and Lash Group

Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring managers and other members of the pharmacy team; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for next level.

Financial Accountability to include managing monthly budget and expenses; complete follow-up on outstanding invoices; may participate in budget development.

Quality and Compliance to include explaining to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance Collaborates with Compliance team on program audits; works with leadership team to address audit findings and to implement corrective action

Organizational leadership to include supporting company initiatives; exemplifying core values; accepting and effectively communicating decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior.

May collaborate across various groups on program projects, new service line implementations, database updates, system testing.

May require travel to attend client meetings, trainings, or to support team members across multiple offices. Performs related duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires past experience in client management, communications, project implementation, contract management, and ability to manage multiple programs with various call center and pharmacy metrics. Normally requires a minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level.  A four-year degree is preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• General knowledge of patient assistance programs and pharmacy management; with call center management or exposure