Associate Director, Program Management, Customer Experience

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

The Associate Director of Program Management, Customer Experience is a strategic leadership role responsible for overseeing project management activities across the Customer Experience organization, with a focus on supporting Professional Development initiatives. This role is key to ensuring strong project execution, clear communication, and consistent delivery across a complex portfolio of work.

You will lead a team of high-performing project managers supporting initiatives that enable a seamless customer experience across the full customer journey. In addition, you will directly manage high-priority, high-visibility projects and be accountable for both short- and long-term business outcomes. This role requires close cross-functional partnership with Product, Engineering, Operations, Finance, Sales, and other teams.

Strong communication, leadership, and problem-solving skills are critical, as this role serves as a day-to-day driver of projects that span multiple teams, stakeholders, and external partners. The ideal candidate demonstrates sound judgment, uses data to inform decisions, and brings deep program/project management experience.

Essential Responsibilities: 

Team Management and Development:

• Lead, mentor, and develop a team of project managers, ensuring they have the tools and support needed to successfully deliver on projects

• Regularly review team performance, progress, and key metrics

• Foster a culture of continuous improvement, learning, and adoption of best practices

Project Management Excellence:

• Serve as a subject matter expert in project management within Customer Experience

• Establish and implement scalable project management processes and best practices

• Own and oversee the project portfolio, ensuring alignment to business priorities

• Develop and manage project plans, including timelines, deliverables, and dependencies

• Partner cross-functionally to define scope, goals, and success metrics

• Monitor project health, proactively identifying risks and driving mitigation plans

• Provide clear, consistent communication and reporting to stakeholders

Strategic Planning and Alignment:

• Partner across teams to establish consistent workflows, particularly for Professional Development content creation and high-volume contractor hiring

• Introduce and maintain best practices for version control, feedback cycles, and project execution

• Ensure strong collaboration across teams to support efficient delivery

• Align project priorities with broader organizational goals

Minimum Qualifications: 

• BA/BS degree

• 5+ years of people management experience in a fast-paced environment

• 5+ years of program or project management experience

• Strong communication and stakeholder management skills across all levels

• Proven ability to manage multiple priorities and complex projects simultaneously

• Experience with project management tools (e.g., Smartsheet)

• Experience in content development or digital production

• PMP, Lean Six Sigma, Agile CSM, or similar certification

Preferred Qualifications:

• Experience in education technology

• Experience working with CRM tools

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental