Security Officer

ESSENTIAL JOB FUNCTIONS:

·  Responsible for the safety and well-being of guests and fellow employees. 

· Gives directions and provides escort to customers in need. 

· Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. 

· Makes chip fills, jackpot verifications. 

· Regularly provides escorts of money and persons in money-handling positions. Provides first aid, including CPR when necessary. 

· Patrols all sections of property to identify safety hazards and breaks in security. Interviews, investigates and documents all applicable incidents in accordance with company policy. 

· Makes lost and found detailed descriptions of people and incidents. 

· Enforces all company policies and procedures. 

· Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies 

 

EDUCATION and/or EXPERIENCE:

· College degree preferred.

· Minimum of seven to ten years’ experience in security/law enforcement and investigations required with at least five years in a supervisory/management capacity.

· Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.

· Excellent analytical, problem-solving, critical thinking and decision-making skills required.

· Strong communication (both written and oral) and interpersonal skills required.

· Computer experience to include knowledge of Microsoft Office Suite.

· Must have a professional appearance and be a team player.

· Must be able to obtain a required Virginia Gaming Key License from the VA Lottery.

 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

· Fast paced environment, multiple tasks to be handled under time constraint.

· Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner.

· Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

· Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

· Respond to visual and aural cues.

· Must have manual dexterity to operate all office equipment.

· Must be able to recognize and respond to individuals with questions.

· Must be able to maneuver around office and property.

· Must be able to work independently.

· Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.

· Must be able to maneuver throughout all areas of the property and from floor to floor via stairways (minimum of 20 steps) or escalators.

· Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.

· Must be able to work a varied schedule, holidays, and weekends.

 

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.