Customer Success Specialist, CPR Software

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

This is a remote role that can be located anywhere. The ideal candidate would be located in either the Pacific or Mountain time zones.

Enrollware, part of the Fullsteam organization is a leader in providing online class registration and management solutions, specializing in services for American Heart Association training centers and various training organizations. Our 100% web-based software streamlines class scheduling, registration, and management processes, emphasizing efficiency and user-friendliness.  Our mission is to streamline the enrollment process for educational institutions with our cutting-edge technology. We're a team that values creativity, collaboration, and innovation, and we're currently on the lookout for a talented Customer Success Specialist to join our growing family.

The Customer Success Specialist provides technical assistance and troubleshooting for software-related issues, ensuring users can effectively utilize the Enrollware. They may handle inquiries via phone, email, or web, and work to resolve problems, often requiring in-depth knowledge of the Enrollware software and its underlying systems. Responsibilities also include documenting solutions, training users, and potentially collaborating with development teams. 

Primary Responsibilities:

• Become a product expert in Enrollware’s software.
• Respond to support tickets and phone calls in a timely manner.
• Act as a liaison between the customer and in-house development team to troubleshoot technical issues.
• Provide training and look for opportunities for customers to make better use of the software.
• Assist in creating and updating current documentation.
• Respond to basic billing requests and work with accounting team when required.

Skills & Competencies:

• Experience supporting SaaS software applications.
• Excellent oral and written communication skills.
• Proven ability to research and solve customer issues.

Minimum Qualifications:

• Bachelor’s degree, preferrably in IT-related field.
• 2 – 5 years of customer service experience in a related field.
• Experience supporting SaaS software app

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.