HR Shared Services Team Lead – Back Office

Position Summary

Purpose: The Samsung North America HR Shared Services Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR Shared Services team, ensuring high-quality customer service, and continuously improving HR processes.

Role and Responsibilities

Key Responsibilities:

• Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance

• Manage the day-to-day operations of the HR Shared Services Back Office team, including talent transition, relocations, training, onboarding, terminations, and reporting

• Ensure that all HR services are delivered in a timely, accurate, and professional manner

• Provide change management and process improvement recommendations

• Continuously improve HR processes and procedures to ensure efficiency and effectiveness

• Ensure compliance with all legal and regulatory requirements, including data privacy and security

• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services

• Develop and maintain positive relationships with employees, managers, and other stakeholders

• Motivate the team to achieve organizational goals

• Present best practices and recommendations for expanded use to management and subs

• Empower team members with skills to improve their confidence, knowledge, and communication skills

• Conduct training of team members to maximize their potential

• Ability and willingness to back-up, support, and fill in for any member on the team

Skills and Qualifications

Qualifications:

• Bachelor's degree and/or 4+ years of relevant experience

• Strong knowledge of HR policies, procedures, and best practices

• Experience in HR Shared Services or Service Center environment

• Strong leadership, management, and coaching skills

• Excellent written and verbal communication skills

• Strong problem-solving, analytical, and critical thinking abilities

• Proficient in Microsoft Office, HRIS, and other HR technology

• Strong attention to detail and ability to manage multiple tasks and priorities

• This job description is intended to be a general outline of the responsibilities and qualifications for the role of HR Shared Services Team Lead. Additional responsibilities and duties may be assigned as needed.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

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