Senior Integration Analyst, Benefits

About the Team/Role 

The Senior Integration Analyst is responsible for the successful setup of client data integrations for WEX Directs’ largest new and existing clients. 

The Senior Integration Analyst simultaneously manages multiple client data integrations serving as the file integration project owner and vendor contact, while ensuring quality file builds through testing of files with high levels of customer service.  

How you'll make an impact

• Must adhere to security policies

• Manage the data integration build and testing process between all internal and external parties

• Communicate and educate client and vendor contacts on WEX Directs’ data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality

• Provide consistent updates to the client, vendor, and appropriate internal contacts on the status of all file builds throughout the integration project

• Utilize and promote standard layouts supported by Benefits and COBRA systems to ensure data security and integrity

• Develop solutions that contribute to a seamless data integration experience

• Communicate timelines and provide conference call recap emails to all stakeholders

• Review and evaluate existing client data specifications to ensure that the most integrated solution is offered

• Develop and execute a conversion plan when necessary

• Drive the data integration process in conjunction with the Implementation Manager to make sure the integration project is completed in a timely fashion

• Educate clients on file requirements and how to successfully submit data to WEX Direct

• Record and save all documentation related to the integration project according to team processes

• Build and maintain positive relationships with consultants, brokers, carriers, vendors, employers and internal teams

• Evaluate the employer, carrier, consultant and/or vendor satisfaction with the integration process

• Communicate client feedback on the file build process to Sales, Implementation, Client Services and/or external contacts

• Escalate all file integration roadblocks to your manager and the Implementation Manager in a timely manner to keep the file integration work moving

• Track and report all client concerns in accordance with team processes

• Maintain high levels of quality in all aspects of your work

• Respond to all requests made by the employer, carrier, consultant and/or the third-party vendor within 24 hours

• Mentor and assist in the technical development of the Integration Analysts

• Assist in training others on the team as needed

• Seek development opportunities to grow technical knowledge and skills

• Provide feedback and recommendations to management to improve WEX Directs’ file integrations and associated processes

• Provide support to the Sales and Marketing team

• Serve as a subject matter expert to other teams

• Assist with questions, research or review files for potential clients

• Send integration specifications (upon request) to potential new clients

• Manage the details of the integration

• Track and coordinate integrations for employer, including conversion projects

• Attend and schedule conference calls to discuss the integration process

• Track and follow-up to ensure test data is received within the appropriate timelines, keeping all parties updated on the progress

• Collaborate with other departments to ensure a positive customer experience

• Create efficiencies and improve processes for employers, consultants and third-party vendors

• Assist with creating special processes for integrations through working with other departments (if necessary)

• Continuous improvement approach to work.

• Communicate changes needed to processes

• Engage in continuous learning and sharing of knowledge with team members

• All other duties as assigned

• Maintain policy according to HIPAA<