Field Service Tech Support

Mazak Corporation is looking for a Field Service Tech Support Technician to join the North Central Region at our National Technology Center located in Florence, KY. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines. 

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

 

• Proactively attains a safe and healthy work environment for all employees

• Answer technical questions from customers, field service technicians, vendor / distributor technicians 

• Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure 

• Evaluate situation at customer to determine what resources if any are needed to resolve the situation

• Ensures customers receive a tangible response within prescribed corporate guidelines

• Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions

• Compile service history reports for product improvement and customer requests

• Interact with Customers and other Mazak Associates.

• Read / Interpret engineering drawings

• Some travel may be required 

• Utilizes excellent call center / customer relationship skillset.

Education/Certification:

• High school diploma or equivalent

Skills:

• Two-year technical training in electronics, mechanical or machine tool assembly is preferred

• Four to Six years’ experience in the field or a related position is preferred

• Microsoft Office experience