Director, Business Program Management, US Financial Services

Are you an Executive Engagement and Communications Lead professional with a demonstrated ability to think strategically about an organization's brand and reputation? Are you equally skilled in developing and executing a customer and partner engagement plan that maximizes our executives time in the field? Do you thrive in fast-paced, highly visible environments? 

We are looking for a Director, Business Program Management to support the office of the Corporate Vice President (CVP) for US Financial Services. This role requires the ability to think both at a strategic and programmatic level, be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging leaders while managing priorities in a fast-paced, complex environment.   It is required to be within commuting distance of either NYC, Philadelphia, Boston, or Washington DC. 

This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is a team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.   

By applying to this U.S. based position, relocation does not apply/is not provided for the role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Customer and Partner Engagement 

• Proactive planning of CVP engagement with customers and partners in alignment with the team's strategy, goals, and objectives. 

• Run an effective triage process for directing ownership of all customer engagement requests from the field. 

• Coordinate and manage to closure all customer escalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues. 

• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities. 

• Ensure all executive engagements/field visits at CVP level and above are run smoothly with right customers/partners engaged and productive meeting outcomes achieved. 

• Act as a single point of contact aligning with local teams and stakeholders to prepare for site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications. 

• Maximize customer, partner, and field engagements undertaken by the CVP during domestic and international travel, including aligning with local teams and stakeholders to prepare for site visits, prepping the leader, and driving follow up actions and communications. 

• Coach account teams on exec engagement strategy, including overseeing all requests from Americas accounts for the upper-level Leadership Team. 

• Actively participated in the Americas Customer Engagement and Communication Community, leveraging best practices and actively contributing to process improvements.  

 Executive Communications 

• Lead, create and execute the Enterprise Operational Unit communications strategy (internal & exter