Integrations Analyst, Merchants & Payments

About Soda Health 

Soda Health is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. Soda Health is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. Soda Health is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners. 

The Job at a Glance 

Reporting to the Associate Director, Merchants and Payments, you will own processes that ensure our merchant partner integrations perform at the highest possible level. You will be our on-the-ground source of truth to ensure that Soda Health transactions work as intended across our entire retail network. You will work closely with other members of the Merchants and Payments team to execute test plans on location with our integrated retailers, as well as execute other processes to validate the accuracy of transaction results. You will also collaborate cross-functionally with the Product, Engineering, Member Experience, and Customer Care teams on various internal initiatives. 

What You Will Do 

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same.  Typical responsibilities of the role include:  

• Execute rigorous in-store testing across Soda Health’s retail network to ensure that card transactions are functioning as intended; testing will be conducted in-person at new retailers being added to Soda Health’s network as well as existing retailers (regression testing). Up to ~50% travel will be required.  
• Create, manage, and execute against all merchant testing plans. 
• Define and implement processes to clearly record, analyze, and socialize all merchant testing results.  
• Own and manage Soda Health’s testing function including establishing methodologies, leading the in-person testing, and providing objective feedback to internal and external stakeholders. 
• Execute other internal initiatives that will shape Soda Health’s item categorization taxonomy and spend restriction profiles. 

About You 

While every candidate brings a unique resume and prospective, an ideal candidate will include:  

• 1-4 years of work experience in the retail or e-commerce space; direct experience with in-store testing is a plus.  
• Ability to create and execute detailed project plans: success in this role will require detailed testing plans to be created and carried out efficiently against expected deadlines. 
• Track record of strong attention to detail: in-store testing (especially testing at scale) will require thorough documentation and organization. 
• Ability to think creatively: a successful candidate will be able to quickly identify, communicate, and tackle any potential challenges they experience in the field during testing. 
• Willingness to work in a collaborative team environment: this role will require close partnership within the Merchants and Payments Team and also cross-functionally with other verticals at Soda Health. 
• Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability. 
• Bachelor’s degree or equivalent experience preferred. 

Other Requirements

• Travel may be required from time to time as part of the role, for company events and business needs