Job Classification:

Technology - Agile, Delivery, & Product

Enterprise Process Excellence (PEX) | Global Technology & Operations

We are building something bold—an enterprise capability that reimagines how work flows, how people engage, and how value is delivered at scale.

The Vice President of Lean Delivery Outcomes is a senior enterprise leader within Prudential’s Enterprise Process Excellence (PEX) organization. This role owns the enterprise delivery system setting standards, governing outcomes, and ensuring disciplined, consistent execution across Prudential’s Global Technology & Operations (GT&O) ecosystem.

You will lead a strategic function responsible for delivery excellence, outcome governance, and execution rigor, overseeing three critical teams: Lean Delivery Catalysts, Governance & Metrics, and SDLC (service delivery life cycle) & Methodology. Together, these teams ensure speed, accountability, quality, and measurable business outcomes across the enterprise.

Why You’ll Love This Role

• Shape enterprise-wide delivery excellence, setting a new standard for performance, accountability, and value realization.
• Lead with purpose alongside passionate, high-impact teams committed to innovation and continuous improvement.
• See your impact clearly as strategy moves to execution and execution to realized business outcomes.
• Influence at scale by partnering with senior leaders across business, technology, and product organizations.
• Grow as an enterprise leader in a role that blends strategy, technology, and operational execution.

Key Responsibilities

• Set and lead the enterprise strategy for delivery excellence, ensuring speed, precision, and accountability to business outcomes.
• Establish and govern enterprise delivery standards that balance speed, quality, risk, and scalability.
• Ensure delivery processes and standards are consistently adopted across business and technology teams.
• Provide senior leadership for Lean Delivery Catalysts, embedding scaled lean and agile practices across value streams.
• Drive execution consistency while enabling flexibility where it matters most.
• Own and evolve enterprise delivery metrics, dashboards, and scorecards with outcome-focused reporting.
• Integrate metrics and delivery insights to inform prioritization, investment decisions, and continuous improvement.
• Lead executive-level communications on delivery performance, trends, risks, and improvement opportunities.
• Define, govern, and continuously optimize SDLC standards across the enterprise.
• Leverage external perspectives, industry best practices, and emerging capabilities, including AI-enabled delivery, to continuously modernize delivery models and improve speed, quality, and outcomes.
• Partner with senior business, technology, and product leaders to operate a highly accountable delivery execution model.
• Influence across functions to drive enterprise-level change and sustained results.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Deep expertise in scaled agile, lean delivery, transformation, SDLC design, and performance measurement.
• Proven success establishing enterprise delivery standards, governance models, and metrics at scale.
• Proven business, financial, and analytical acumen, with the ability to translate delivery performance, metrics, and insights into meaningful business outcomes and value realization.
• Demonstrated ability to influence and partner with senior executives across business and technology.
• Strategic enterprise leader with the ability to translate vision into disciplined execution, demonstrated by a track record of delivering sustained, enterprise‑level change.
• Experience in financial services or other highly regulated industries preferred.

Leadership Competencies

• Enterprise ownership mindset with accountability for outcomes, not activity.
• Ability to lead with focus, intensity, and operational discipline.
• Strong systems thinking integrating people, process, technology, and data.
• Clear, concise, and influential executive communication.
• Comfort leading through ambiguity, transformation, and change at scale.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $205,600.00 to $308,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

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