Claims Consultant, Casualty - E&S/Specialty (Construction Defect)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: To clarify from the formal job description, this role DOES NOT require regular travel. The location of this position is flexible and open to virtual and/or remote based applicants. 

What to Expect: This position is for a Construction Defect Consultant opportunity that requires considerable prior experience handling complex Construction Defect litigation.

 

Ideal candidate will have:

• Strong Commercial Bodily injury and Property Damage Claims experience highly preferred

• Insurance Liability and Litigation experience highly preferred

• Prior Construction Defect claims handling or adjusting experience preferred

• Construction/Contractor experience is a plus- Residential Homes, HVAC, Roofing, Remodeling work, etc

(Internal Use Only) Compensation Grade: G4

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Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Consultant, you'll primarily be responsible for investigating, evaluating and resolving commercial and professional lines claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. These claims files typically include litigation and complex coverage issues. In addition, you'll work with claims divisional managers and directors to develop training plans and strategies for the division. We'll count on you to coach, train and mentor individual team members. Building and maintaining positive relationships with general agency and internal business partners, major customers and key individuals is important, too.

Job Description

Key Responsibilities:

• Resolves claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. Acts as a subject matter authority in a particular line of business or risk. 

• Identifies technical training needs and develops action plans to meet those needs. May provide technical consultation/direction to all levels of claim professionals. Functions as a content specialist to assist in developing training curricula.

• Builds and maintains open and trusting working relationships with general agents, producers and key internal business partners.

• Evaluates claims, in a timely manner, to identify and manage reserves according to company standards and best reserving practices.

• Maintains current knowledge of multiple coverage lines, venue-specific court decisions which may impact the claim function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars and training sessions.

• Reviews and analyzes files to ensure adherence to Division guidelines and best claims handling practices. Reviews claims quality results to identify coverage trends and to ensure consistency in policy interpretation. Recommends training or other appropriate action.

• Provides consultation/direction to complex claims requiring the highest level of technical skill and expertise.

• Ensures appropriate