Sales Enablement Manager – Sales Effectiveness Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Manager - Sales Effectiveness Program Manager is responsible for developing enablement and communications that drives effective use of the sales technology stack, including CRM, CPQ, and dashboards for multiple personas within the sales team, and aligning sales tools to skills and process enablement programs.

This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Operations, as well as across the various Enablement Teams. The role is focused on elevating sales performance by doing the following:

Job Responsibilities:

The Sales Enablement Manager - Sales Effectiveness Program Manager will be responsible for developing and deploying enablement programs and initiatives that enable customer-facing teams to be competent and confident within their tech stack, especially as it relates to selling and revenue performance. The ideal candidate will be a fast learner, an out-of-the-box thinker and problem solver; innovative, thoughtful, and eager to learn new things.

Responsibilities include but are not limited to:

The Sales Effectiveness Program Manager will be responsible for developing, leading, and executing program lifecycle and enablement strategy for our customer-facing teams as it relates to process, tools, and systems. In addition, this role will drive business outcomes by effectively enabling users to be proficient and gain value from the change.

• Understand business priorities and expectations by partnering with the Business Owner

• Confirm roadmap set by DT/D&A and plan for multi-phased approach if applicable

• Develop high impact enablement programs to improve sales capability and drive adoption of tools, processes, systems

• Gather requirements from stakeholders and design enablement strategies considering multiple platforms (eLearning, vILT, etc.) and audiences to be most effective

• Partner with the GET shared services team to develop the enablement, strategy, change requirements, communications, and delivery to be executed to target audiences

• Inform and partner with key stakeholders throughout the process, including Role Excellence, Geo Enablement teams, SMEs, DT, Role Clarity, Operations, etc

• Become the SME to help lead the development of high impact and high-quality training content across a range of modalities

• Develop and present concepts, strategies, and ideas for enablement plans to the business and stakeholders globally

• Work with global enablement organization to analyze and report on key training metrics including program attendance, customer satisfaction, etc

• Analyze sales impact through identified sales metrics to determine optimization areas and report on program success. Modify plans based on results to include reinforcement strategies

• Be prepared to deliver training and train the trainer programs to a global audience if needed

• Deliver training and train the trainer programs virtually to a global audience

Qualifications

Skills Required:

· 5+ years’ experience in sales enablement preferably in the SAAS