Loss Prevention Supervisor

Job Details

Level: ExperiencedJob Location: Hotel Valencia Santana Row - San Jose, CA 95128Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $25.00 - $28.00 HourlyTravel Percentage: NoneJob Shift: GraveyardJob Category: Hospitality - Hotel

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community.  Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. 

 

Job Summary: 

As Loss Prevention Supervisor, you are to inspire and to mentor the employees from Loss Prevention department. This includes coaching and counseling on all areas such as staffing-resources-operational and floor covering needs to achieve the hotel standards and ensure a safe environment for all guests and employees. As a supervisor, you should comply with all hotel policies and ensure that all your employees follow all hotel standards and policies

 

Physical Requirements:

• Standing/Walking: 8 hours.  Inside and out of the hotel. cement, tile, and carpet.
• Crouching (Bend at knees): Frequently.
• Stooping (bend at waist):  Constantly.  Getting packages, and other guest belongings.
• Twisting (knees/waist/neck):  Constantly.  When working with several people at once; watching for guests; checking for Vbar patrons and in-house guests.
• Reaching (overhead/extension):  Constantly.  When reacting to any incident in the related with evicting hotel guests.
• Handling/Grasping:  Constantly. Handling packages, parcel, hotel supplies, grasping pens, telephones, and reports.
• Pushing/Pulling:  Average weight frequently 10 lbs.  Maximum weight occasionally 50 lbs.
• Lifting/Carrying:  Average weight frequently 10 lbs.  Maximum weight occasionally 50 lbs

 

 

 

Working Environment:

• Interior and exterior of hotel with exposure to weather conditions

 

Administration:

• Daily pre shift meeting – communicate any special events, guests, group or duties to all Loss Prevention agents.
• Staffing / scheduling weekly. Report any Time request off to Manager on Duty.
• Interview, train, supervise and coach Loss Prevention employees.
• Authorize or deny Time Request off based on Hotel Operational needs.
• Plan and execute Monthly meetings and report meeting minutes to F & B director.
• Report any concerns/ challenges with Loss Prevention staff to F&B Director.
• Assist F&B Director or Manager on duty in the evaluation process for all Loss Prevention employees.

 

 

Responsibilities:

• Daily position assignment to Loss Prevention employees in hotel control points.
• Ensure all opening, operational and closing duties by Loss Prevention employees are met in daily basis.
• Enforcement  of the A.B.C. laws and health department laws by Employees and guests
• Notify any violation to Manager on duty.
• Notify F&B manager on duty of any supplies needs to maintain communication between Loss Prevention Agents such as Radios, earpieces, flashlight, name tags etc. and requests to purchase accordingly to ensure proper communication. <