Director Product Management, Small Business Bank

Director Product Management, Small Business Bank

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

The Team

In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.

As a Product Leader, you will lead the product strategy and execution for real-time decisions about whether to approve or decline customer applications and transactions based on customer eligibility, risk profile, and fraud exposure. This role is responsible for shaping the future of how these automated decisions balance customer experience against potential fraud losses. You will lead a team of talented product managers and work cross-functionally with engineering, design, marketing, and operations to deliver best-in-class digital experiences.

We are looking for a Product Manager to join our Decisioning Product team in Capital One Small Business Bank. You will define, build, and accelerate risk management solutions for pre- and post-booking experiences that enable us to serve small business customers quickly and in a well-managed way. Your role will be equal parts coach, visionary, and problem solver, and you will be responsible for leading a high-impact, associate product team, co-creating a vision for the future, gaining broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down.

What we're looking for:

• Collaborative and inspirational product leadership experience.

• Hands on experience managing the intersection of product and operations in a well-managed way.

• A strategic thought partner, capable of communicating and influencing senior leadership. You have the ability to collaborate across the enterprise, building relationships with key stakeholders.

• A strong team builder and leader at scale, with a management and recruiting style that is collaborative, energetic, mindful, and innovative.

• Results orientation; ability to set ambitious goals, remove obstacles and hold themselves and others accountable for achieving challenging results for our customers and business.

• Intellectual curiosity; interest in understanding and experi