IT Business Systems Analyst - Sales Focus

Summary

The IT Business Systems Analyst (BSA) partners with Sales and Pricing teams to drive smarter decision-making, streamline processes, and enhance the systems that power revenue growth. This role plays a critical part in translating business needs into scalable technology solutions, improving efficiency, and enabling data-driven sales execution across the organization.

*This position can be based in Kent, WA or Wilsonville, OR.

Primary Responsibilities

• Lead requirements gathering sessions and translate business needs into clear, actionable solutions.
• Develop comprehensive Functional and Technical Business Requirement Documents, process diagrams, business cases and other artifacts.
• Analyzing current business processes to identify inefficiencies and gaps; provide actionable recommendations for improvements utilizing both existing and emerging technologies.
• Serve as the primary point of contact for Sales and Pricing applications, ensuring reliability, usability, and continuous improvement.
• Proficient in Columbia Distributing’s business processes and applications within an area of expertise (e.g., Financials, Operations, Sales).
• Own testing strategy and defect resolution to ensure high-quality system delivery.
• Maintaining awareness of vendor plans and the potential impact of those plans on current system functionality.
• Maintain, socialize, and drive the software and process roadmap for assigned area of responsibility.
• Participate in on-call rotation to provide 24/7 business support.
• Collaborate regularly with super-users.

Key Competencies

• Strong communication, interpersonal, and organizational skills.
• Excellent problem solving, decision making and analytical skills to meet evolving business needs.
• Results oriented, ability to work independently, and work cross functionally in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word, Outlook, Visio and Excel.
• Ability to work within a team, both as a leader and contributor.

People Management

None

Work Environment

This job operates mostly indoors in an office setting.

Physical Demands

• Lift/Carry and Push/Pull up to 30 lbs.
• Sitting for entire shift
• Work indoors entire shift
• Finger Dexterity: to perform various duties such as typing, writing and maintaining files
• Hearing: frequent, in person and on the telephone. Occasional exposure to noise.
• Language/Mathematics Ability: occasional performance of basic numeric calculations, as well as writing, reading, comparing and analyzing. Continuous alertness, precision and concentration to ensure accuracy and thoroughness of work.
• Reasoning Ability: frequent use of initiative, ingenuity and creativity. Frequent problem solving.
• Speaking: frequent, in person and on the telephone.
• Visual Abilities: continuous clarity of vision of 24 inches or less.

 

Expected Hours of Work

• This is a full-time salaried position and will require a flexible work schedule, which may include evening and weekends to successfully manage and deliver the accountabilities of the role. Occasional on-call responsibilities. Please note this is an in-person position.

Travel

• Occasional travel is required with this position. Additional travel may be required to any warehouse location during project implementations or as needed.

Education/Training:

• Associate degree or a combination of equivalent work experience, on-the-job training, professional certifications or similar training.

Experience:

• Minimum 3 years: Experience working as a business analyst, similar role or alternatively relevant Columbia distributing experience as a super-user in targeted area of responsibility.
• Lean, six sigma, and/or project management experience preferred.
• Experience with sales applications (CRM, Salesforce, Hubspot or similar systems) preferred.
• Pricing system exper