Smart App Architect - Insurance
DXC TechnologyAbout the role
Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
We are seeking a Smart App Architect to define, own, and evolve the end-to-end architecture for all Assure™ Smart Apps running on ServiceNow and the Assure Platform.
This senior architecture role is responsible for establishing consistent, scalable, and secure architecture patterns across the full Assure layered ecosystem, including:
- Smart App experience layer
- ServiceNow configuration and workflow capabilities
- Assure Orchestration and integration layers
- Insurance Services and data platforms
- Heritage and modernized insurance administration systems (including DXC Technology solutions)
You will balance hands-on solution architecture with enterprise architecture governance, ensuring Smart Apps are modern, reusable, and aligned with platform strategy.
The ideal candidate is a visionary yet pragmatic architect with deep experience in SaaS platforms, ServiceNow architecture, API-driven ecosystems, and modern cloud-native, AI-enabled applications.
Key Responsibilities
1. End-to-End Smart App Architecture Ownership
- Own the architecture strategy for all Smart Apps across ServiceNow and the Assure Platform
- Define target-state architecture across experience, workflow, orchestration, integration, and core insurance systems
- Ensure solutions are scalable, secure, resilient, observable, and maintainable
- Drive modernization while preserving platform stability and upgradeability
2. Architecture Patterns & Standards
- Define and evolve reusable architecture patterns, reference architectures, and integration blueprints
- Promote API-first, event-driven, and configuration-over-customization approaches
- Standardize DevSecOps practices and reusable ServiceNow components
- Establish guardrails for consistent Smart App delivery across teams
3. Platform Layering & Solution Decomposition
- Define clear separation of responsibilities across ServiceNow, Assure Orchestration, Assure Platform, and core systems
- Prevent duplication of business logic across layers
- Ensure modular, upgrade-safe, and loosely coupled architectures
- Govern integration patterns between legacy and modernized insurance systems
4. Solution Architecture & Technical Leadership
- Translate product and business requirements into scalable solution architectures
- Guide design decisions across workflows, APIs, data models, UI, security, and integrations
- Support engineering teams through design reviews, trade-off analysis, and technical problem solving
- Define standards for observability, performance, error handling, and resilience
5. Architecture Governance
- Represent Smart App architecture in Architecture Review Boards (ARB)
- Review and approve solution designs and architecture decisions
- Ensure adherence to enterprise and platform standards
- Identify and remediate architecture debt proactively
6. Delivery Enablement
- Provide actionable architecture artifacts, reference implementations, and design templates
- Support delivery teams in sequencing architecture work across releases
- Reduce delivery risk through early architectural guidance and dependency management
7. Inte
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