Learning Instructional Designer / Learning Experience Designer- Product/VAS

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role is expected to work in a hybrid capacity, in the office at least two days per week, at one of the following Visa office locations: Atlanta, Austin, Denver, Highlands Ranch, or Lehi. (Ashburn, Chicago, Foster City, Miami, New York, San Francisco)

Visa University (VU) is Visa’s world-class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day. This Sr. Instructional Designer / Learning Experience Producer will have the dynamic opportunity to join VU’s large global footprint, collaborate with professionals across the organization, partner directly with subject matter experts (SMEs), and develop modern learning solutions that drive business impact and performance.

The ideal candidate will have demonstrated excellence in human-centered design, navigating complex and matrixed organizations, stakeholder management, and a growth mindset for ongoing professional development. 

Responsibilities

• Partner with VU’s Growth & Functional Learning Team dedicated to Global Product and Value-Added Services to design and deliver learning experiences supporting product knowledge and fluency across Visa, as well as product management excellence
• Leverage technical acumen to understand fundamental product information, to then translate that knowledge into consumable learning experiences
• Work with SMEs to understand learning needs and leverage the latest in design thinking and adult learning principles to design effective and efficient learning solutions that meet business objectives and drive impact
• Develop engaging, innovative, accessible, and scalable global learning solutions in a variety of formats and modalities (e.g., ILT, vILT, and e-Learning courses, facilitator guides, job aids)
• Support user acceptance testing and focus groups and interviews, conduct quality control checks, analyze feedback, and implement prioritized changes
• Engage with vendors to scale and augment team capacity, including managing project deliverables, delegating tasks, and acting as a conduit between SMEs and the vendor
• Partner with project management, delivery, business enablement teams, and other project members to ensure learning solutions are implemented seamlessly, on time, and within budget
• Work with a community of learning experience designers, sharing best practices and expertise in learning capabilities, modalities, and tools, as well as following learning design standards, templates and guidelines established by VU
• Manage multiple projects in a fast-paced environment while ensuring delivery of best-in-class experiences
• Stay on top of developments in the industry and identify new and innovative learning technologies and approaches to take our products and experiences to the next level

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• Three to five years of relevant work experience with a bachelor’s degree or at least two years of work experience with an advanced degree (e.g., Masters, MBA)
• The ability to develop working technical and product expertise for the purpose of designing and developing learning solutions
• Team player with the ability to collaborate with peers, share ideas, and be open to a diverse range of thinking and working
•  Experience in using human-centered design principles and instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to create impactful and measurable learning solutions
• Proficiency with a variety of common authoring tools (e.g., Storyline, Rise, Synthesia, Camtasia) and experience designing and developing learning solutions in a variety of modern channels, leveraging Gen AI (e.g., videos, micro, social/collaborative, mobile, experiential, adaptive, game-based, on-the-job, at the time of need, persona