Surveillance Officer Lead

JOB SUMMARY:

The Surveillance Officer will be responsible for understanding and responding to internal guests needs.  They will communicate in a friendly, respectful and understandable manner. Politely give consistent, timely and accurate information and finds answer when unsure.  

 KEY JOBFUNCTIONS:

• Uses outlined service behaviors when encountering guests.  
• Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. 
• Cooperate with employees within the department as well as other departments.  
• Speaks positively about the company, co-workers and guests.
• Maintains close-watch surveillance on all casino table games, simulcast and slot machine activity through a monitoring system.  
• Responds to casino activity and utilizes necessary equipment to identify, record and document illegal and unusual activities occurring in the casino, slot machines, slot booths and cage areas.  
• Must be knowledgeable of the Casino Control Act and its attendant regulations.  
• Employees will sign an acknowledgement of regulatory requirements prior to being employed in the Surveillance Department
• Represents the casino in litigation as required.  
• Able to act as a Leader when Shift Supervisor is absent.
• Assis tin training employees and achieve goals set by the Surveillance Supervisor.
• Able to coordinate a team and meet expectations in busy situations.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• Minimum of two years surveillance department employment or equivalent investigation/gaming experience required. 
• Knowledge of Casino games preferred.
• Candidate subjects to testing prior to hiring.

QUALIFICATIONS:

• Must possess a thorough understanding of all surveillance activities necessary for a secure casino operation. 
• Excellent interpersonal and verbal and written skills are essential.
• Skilled position requires a high degree of professional and personnel integrity. 
• Must have basic computer skills. 
• Must be able to get along with co-workers and work as a team.
• Leadership experience preferred.

 WORKENVIRONMENT:

• Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain system of records.
• Able to respond calmly in crisis and stressful situations.  
• Able to work independently.  
• Able to develop knowledge of advantage play, cheat tactics, casino procedures, and have knowledge tested through regular written and practical exams.
• Must be able to lift and carry up to 20 pounds. 
• Able to respond to visual and aural cues.  
• Able to speak, read and understand English.  
• Able to see and also remember the specific details of incidents and persons.  
• Must be able to make rational decisions when handling guests and employees.  
• Ability to tolerate area’s containing secondary smoke.
• Must be able to lift above the head occasionally.
• Operate in mentally and physically stressful situations.

COMPENSATION & BENEFITS:

• $25.00 Per Hour 
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay