Account Manager III Commercial Card

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $80,000.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)

If you enjoy building successful long term client relationships in a challenging, fast paced environment, and working closely with them to grow and optimize their payments strategies, this may be the right opportunity for you.  

As a Commercial Card Payments Account Manager, you will be the main point of contact for a portfolio of mid- large sized commercial card accounts for our East Coast based portfolio.  The selected candidate will be a highly motivated strategic planner with a sharp focus on growth, retention, and profitability, while maintaining our high standard of client satisfaction.

About This Job

The main purpose of this job is to be the main point of contact for a portfolio of Commercial Card accounts

Essential Functions

• Optimize, grow, and retain a portfolio of assigned accounts

• Work with clients to ensure a consistent high level of satisfaction with our products and services

• Collaborate internally with our support teams to meet client business objectives, resolve issues, and ensure timely follow up

• Coordinate with product partners across multiple business lines to execute on business plans and introduce products and services to achieve client goals and objectives

• Plan and execute contract renewal process with all applicable legal documents to include developing pricing offers, obtained credit approvals, and any new payment products or services

• Facilitate quarterly and annual client business reviews to highlight program success and opportunities for program expansion

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of account management, operations, business development, and/or sales for medium to large size commercial card clients; including knowledge of best practices

• Working knowledge of card related product and services, with a strong background in e-payables

• Strong relationship building and presentation skills

• Ability to work effectively across business lines, including c-suite executives

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Ability to travel approximately 25%-30%

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience

• Bachelor’s degree in business administration or a related discipline, or equivalent combination of education and experience required

• 4+ years commercial card, merchant services, or payments industry experience in account management, sales, operations, or support required

• 3+ years e-payables account management, business development, sales, or support experience preferred

• Contract negotiation experience preferred

• Salesforce and/or Workday experience preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.<