Sr. Manager, Program Management Office - Sustaining

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Sr. Manager, Program Management Office - Sustaining, operationalizes PMO strategy and governance frameworks for the Sustaining portfolio of projects which may get triggered due to supply chain challenges, cost reduction opportunities, new regulations, and/or quality improvements. This role is accountable for portfolio execution, delivery predictability, and cross-functional alignment, ensuring sustaining initiatives meet business, quality, regulatory, and customer objectives within established strategic and financial guardrails. These are accomplished by aligning projects to business level strategic objectives, developing robust project plans, overseeing project execution, managing risks/budgets, facilitating communications & escalations to achieve desired outcomes and customer benefits. The Sr. Manager leads a team of managers and project managers that work across functional leaders to identify resources and responsibilities and ensure timely progress on project milestones, providing portfolio visibility to the organization.

Roles & Responsibilities:

• Project Management

  • Directs activities of managers and individual project managers responsible for execution of tasks and deliverables to achieve project goals.

  • Leverages PMI best practices, frameworks and industry tools to improve project planning, risk mitigations, execution & value delivery.

  • Ensures the development, tracking, and reporting of project cost and spending on periodic basis.

  • Oversees development of project documentation including project charters, project plans, RFP’s, process maps, and business requirements.

  • Proactively manages changes in project scope, identifying impact, tradeoffs, and associated contingency plans.

  • When necessary, the Sr. Manager may directly manage high profile, highly critical or highly complex projects as assigned by leadership.

• Portfolio & Business Accountability

  • Owns sustaining portfolio-level delivery commitments

  • Define and operationalize sustaining portfolio performance metrics that provide clear visibility into capacity utilization and enable data-driven investment optimization and prioritization decision

  • Estimates and identifies resource capacity/capabilities needed to achieve project goals through established resource planning models and tools.

  • Drives escalations to close major gaps; or balance through resource leveling or appropriate tradeoffs within portfolio constraints.

  • Interacts internally and externally with executive level management, requiring negotiation of critical matters.

  • Standardizes project management levels of services, frameworks, tools and key performance indicators to enable project success. Implements key PMO initiatives and process improvements within the Sustaining PMO team to increase productivity, scalability and drive efficiency.

• People Leadership

  • Hire and develop a small team of highly capable, professional project managers and coordinators to meet the needs of the sustaining portfolio.

  • Sets expectations and performance standards for managers and project managers

  • Ensure consistent application of PMO frameworks across teams

• Governance and Decision Authority

  • Leads review board for sustaining projects within the BU portfolio, ensuring alignment to business objectives and effective decision making.

  • Escalates strategic, budgetary, or policy-level decisions to leadership

  • Provides regular portfolio updates