Associate Partner Business Lead (Debt Sale) – Member Recovery

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. 
 
LendingClub is hiring a Partner Performance Specialist (Debt Sale). This role is part of the Member Recovery team in Operations. In this role you’ll collaborate with our debt buyers and internal stakeholders, supporting the sale of charged off consumer loans while following three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” 

What You'll Do

• Collaborate with partners and stakeholders across LendingClub in areas such as Operations, Customer Advocacy, Back Office Payment Solutions, Treasury, Loan Accounting, Credit Risk, and Legal 

• Provide timely and accurate responses to daily vendor requests 

• Prepare and provide documents and reporting timely as requested by Buyers or internal stakeholders 

• Assist with oversight tasks as assigned, including timely execution, coaching, and documentation of transactional testing of buyer activities on loans purchased from LendingClub 

• Identify gaps in LendingClub processes with third parties and propose solutions to address these gaps by creating or evolving controls to mitigate future risk 

• May include travel for onsite and audit visits to vendors 

About You

• 2-3 years’ experience in a customer service and/or collections role, in a professional and dynamic environment 

• Call center and/or contact center experience is a plus 

• Experience directly engaging and supporting collection vendors is a plus   

• Strong team player with a high level of integrity and initiative who consistently demonstrates the ability to work independently and efficiently  

• Excellent customer/vendor relationship skills. You’re a problem solver with an interest in listening and resolving customer issues 

• Strong systems skills, analytical skills, excellent time management and organizational skills (self-motivated), and effective oral and written communication skills  

• General knowledge of basic Reg F requirements and comfortable working in a heavily regulated industry 

• Familiarity with collections strategy and operational processes  

• Proficient in Microsoft Off