Retail Customer Service Officer

Name

Retail Customer Service Officer

Site / Location

Buddina Post Office

Ref #

12384462

Entity

Australia Post

Opening Date

24-Jul-2026

Suburb

Buddina

Work Type

Casual

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.    

About the opportunity 

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

You’ll be 

• Performing customer sales and service transactions with customers.  
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).  
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.  
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.   
• Assisting customers with mail and parcels lodgements and associate costs.   
• Building rewarding relationships with customers by understanding their needs.   
• Assisting with administrative duties such as stocktaking and record maintenance.  

Role Details

• This casual role commences on $35.01 / hour for approx. 3 mon