Sr. Specialist, Quality Monitoring (Contractor Conversion)

What Performance Monitoring contributes to Cardinal Health

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers. Within this department, the Customer Experience team is responsible for evaluating the quality of customer service to our retail independent member pharmacies.

The pillars within the team focus on internal employee training, customer escalation resolution and research, quality management, and solution retention. This role's primary responsibility will be to provide training to the org's customer support team and perform quality reviews of the service provided.

Accountabilities:

• Provide direct support to the Training Consultant and Performance Monitoring Consultant
• Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
• Review quality of customer interactions Communicate training opportunities when present
•  Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews

Qualifications:

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-4 years experience, preferred
• Strong communication skills

What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $68,500- $88,020

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 5/5/2026*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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