Principal Engineer, IT End User Compute

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and maintain engineering specifications for end-user devices, applications, and enterprise systems.
• Define technical vision and strategic roadmaps; evaluate and recommend emerging technologies aligned to business needs.
• Lead root cause analysis and proactively identify risks, implementing corrective actions to prevent recurrence.
• Design, implement, test, and support end-user productivity platforms and hardware across the full product lifecycle.
• Engineer and support enterprise collaboration and communication platforms (e.g., Microsoft 365, SharePoint, email security, voice, and unified communications).
• Implement and manage voice and communication solutions, including VoIP, SIP, Cisco UC (e.g., CUCM), and Microsoft Teams integrations.
• Design and support enterprise audio-visual and video management systems, ensuring alignment with organizational standards.
• Provide advanced technical support across Windows, Mac OS, and cloud-based platforms, resolving complex issues and ensuring high user satisfaction.
• Apply SDLC and Agile methodologies to plan, execute, and deliver technology solutions efficiently and effectively.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 9+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of technical or team leadership experience.  
• 2+ years’ experience in DevOps deployment process
• 2+ years’ experience in Agile methodology
• Airline Industry experience 

Skills, Licenses & Certifications

• Background in Enterprise Solutions engineering. Command of software/hardware architecture and design patterns.
• Strong knowledge of industry wide technology trends and best practices
• Advanced skills in network troubleshooting and configurati