Field Reliability and Testing Engineer

Welcome to Hayden AI, where the future is ours to make. From bus lane and bus stop enforcement to digital twin modeling and more, our clients use our mobile perception system to speed up transit, make streets safer, and create a more sustainable future.

Led by experts in AI, computer vision, data science, transportation, and government technology, Hayden AI is pioneering real world problem solving powered by AI and machine learning. 

Our mobile perception platform is currently utilized by New York City’s MTA for automated bus lane enforcement. We recently raised $20 million in Series A funding and have been featured in Bloomberg CityLab, Forbes, Smart Cities Dive, and Politico.

Come join us, and help us build a vision-based data platform for smart enforcement and smart cities with our six core values in mind:

• Customer Focus
• Passion
• Collaboration
• Empowerment
• Transparency
• Integrity

Field Reliability and Testing Engineer

Hayden AI is looking for a highly skilled and detail-oriented Field Reliability and Testing Engineer to join our team. As a Field Reliability and Testing Engineer, you will be responsible for monitoring/debugging devices in the field as well as conducting software testing in the field or in-house. The ideal candidate has a strong technical background, excellent problem-solving skills, and a proven track record in debugging and testing complex systems. 

Summary of Responsibilities:

• Monitor and debug devices in staging/production environments, and identify potential issues to ensure system performance and reliability.
• Conduct software testing in the lab or in the field, verify functionality, and identify and report any anomalies or defects.
• Collaborate closely with cross-functional teams, including hardware, device software, and algorithm development, to drive continuous improvements in device reliability and performance.
• Develop and execute test plans and procedures, ensuring comprehensive test coverage and adherence to project timelines.
• Perform root cause analysis on field failures, identify trends, and provide recommendations for design and process improvements.
• Monitor and analyze field data, identify potential issues or improvement areas, and propose corrective actions.
• Maintain detailed documentation of test results, procedures, and any issues encountered during testing.

Summary of Requirements:

• Bachelor's degree in Engineering or a related technical field (Electrical Engineering, Computer Engineering, or similar). A Master’s degree is a plus.
• Proven experience in debugging and troubleshooting complex systems, preferably in a field environment.
• Strong knowledge of hardware and software interactions, ability to debug at both the hardware and software levels.
• Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Experience in software testing, test plan development, and test execution.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented with a focus on accuracy and quality in testing and debugging processes.
• Ability to work in a fast-paced environment and manage multiple priorities and tasks.
• Familiarity with the Linux terminal environment is a plus.
• Experience in data analysis and statistical techniques for reliability analysis is a plus.
• Familiarity with test automation frameworks and tools is a plus.
• Knowledge of field service operations and experience in supporting field technicians is a plus.

Target Salary Range: 

• $90,000 - $130,000
• Company granted equity 
• Company wide bonus program

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more)!

Just a few of our perks include:

• Options for 100% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Life, AD&D, Short and Long Term Disability Insurance
• Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance
• MetLife Legal Plan(s) & Pet Insurance
• Farmers GroupSelect Auto & Home Insurance
• 401(k) with 3% company matching
• Professional development reimbursement
• Wellness stipends
• Unlimited PTO
• Remote work opportunities<