End User Services – Onsite IT Support Technician

Job Description

The Role
General Motors is seeking a highly motivated and skilled Onsite IT Support Technician to provide comprehensive end-user support and maintain our IT infrastructure. This role involves troubleshooting a wide range of hardware and software issues, ensuring seamless operations for our employees.

What You'll Do

• Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.

• Diagnose and resolve technical problems with desktop computers, laptops, mobile devices, printers, and other peripheral equipment.

• Install, configure, and maintain operating systems (primarily Microsoft Windows and some Mac OS) and a variety of business applications.

• Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications.

• Manage accessories and other hardware inventory for users while keeping asset management systems accurate and up to date.

• Perform basic network troubleshooting, including connectivity issues, and collaborate with Infrastructure/Telecom teams for complex network problems.

• Utilize System Management Tools for software deployment, inventory management, and remote troubleshooting.

• Adhere to ITIL Methodologies for incident, problem, and change management processes.

• Document technical issues, resolutions, and procedures clearly and concisely.

• Communicate effectively with end-users, providing clear explanations and setting appropriate expectations for issue resolution.

• Participate in IT projects as needed, including hardware refreshes, software upgrades, and office moves.

Your Skills & Abilities (Required Qualifications) 

• 1-4 years of experience in an IT support role, preferably in an onsite end-user support capacity.

• Experience with ServiceNow or a similar ticket platform for management of incidents, requests and tasks.

• Strong proficiency in troubleshooting and supporting Microsoft Windows and Mac OS operating systems.

• Experience with Active Directory (AD) for user and group management.

• Familiarity with ITIL Methodologies and best practices for IT service management.

• Basic understanding of Network Operations and common networking protocols.

• Experience with System Management Tools for IT asset management and software distribution.

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

• Strong problem-solving and analytical skills with a focus on efficient and effective issue resolution.

• Ability to work independently and as part of a team in a fast-paced environment.

What Will Give You a Competitive Edge (Preferred Qualifications) 

• Bachelors degree in Computer Science or equivelent professional experience.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

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