Inside Relationship Representative ( Cox Business)

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Inside Relationship Rep - CCI

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly pay rate is $17.02 - $25.48/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.

Job Description

Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. 

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.  

We’re on the hunt for an Inside Relationship Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. 

Ready to work with a team that’s as invested in your success as you are? Let’s talk! 

What’s in It for You?  

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 

• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• A true team environment, with 3 days of real-life collaboration in the office. 

• Comprehensive healthcare benefits, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources. 

 

Check out all our benefits.  

   

What You’ll Do  

You’ll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers’ needs. Here's a look at what you’ll be doing: 

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. 

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. 

• Reaching out to custome