Data Analyst

TechOp Solutions is seeking a highly skilled data analyst with excellent communication skills, strong analytical abilities, and experience in statistical analysis to support a federal client. 

 The ideal candidate will excel in ServiceNow, demonstrate exceptional problem-solving and analytics skills, and thrive in a fast-paced environment. Proficiency in advanced Excel and business intelligence tools is essential. With a strong focus on data accuracy and customer service, the candidate will be dedicated to delivering outstanding analytical support, working both independently and collaboratively as part of a dynamic team. 

Duties:

• Provide statistical analysis and ad hoc reporting as required using the analytics database. 

• Offer technical writing and editing support. 

• Develop analytics to identify trends across multiple data sources within the organization. 

• Evaluate existing business practices and systems, recommending improvements to enhance efficiency and streamline operations while maintaining or increasing compliance rates. 

• Handle cases and create summaries for referral to appropriate personnel or offices for further review and action. 

• Enter related information into the Tableau business intelligence and analytics database. 

• Conduct benefits realization and earned value management analysis. 

• Other duties as assigned 

Requirements

• Bachelor’s degree and three years of related experience; or master’s degree with two years of related experience. 

• 2+ years' experience working with ServiceNow 

• Strong reading comprehension, writing, and communication skills. 

• Proficiency in conducting detailed policy research and producing qualitative and quantitative reports. 

• Experience in handling requests, conducting database searches, designing process maps, and similar tasks. 

• Ability to work independently and manage multiple work assignments effectively. 

• Familiarity with customer relationship management (CRM) tools and other relevant applications. 

• Advanced skills in Microsoft Office software.  

• Experience in law enforcement/immigration or interpreting and applying regulatory laws is preferred. 

• Bilingual proficiency  is preferred.