Customer Success Representative Sweden

We’re a cutting-edge tech-enabled bank on a mission to revolutionize financing for small businesses across 7 markets in northern Europe. Our innovative solutions aim to simplify access to financing and enable growth for small businesses. As we scale, we are now looking for a Swedish speaking Customer Success Representative to be part of our journey to transform the financial landscape for entrepreneurs.

The role

The role of Customer Success Representative involves supporting our Swedish customers via all of our inbound contact channels, phone, chat and email. You will resolve our customers errands which will be broad and varied, it can be anything from technical support regarding our Qred Visa card, questions about an ongoing loan application or help regarding invoices. You will take full ownership of the customer's errands and drive customer satisfaction through excellent customer service. You will be exposed to many parts of our business, giving you insights into both our Underwriting and Collections processes. In this role you will collaborate with colleagues in the team as well as other stakeholders and departments to drive errand resolution. We have grown the Swedish Customer Success team immensely in the past year, and also received our banking license at the end of last year. Therefore, you will also have an impact on new routines and ways of working both internally and on how we operate towards our customers.
In this role, you will be a part of a large and diverse team of 19 people that houses  Underwriters, Customer Success, and Collection Agents among others. This role reports to one of two Team Leads. 

Responsibilities

• Manage inbound customer errands, via phone, chat, email. 

• Take full ownership of the resolution and the customer facing contact.

• Collaborate with colleagues both within and outside the team to drive improvements.
  
  Qualifications

• Experience in customer service, preferably via phone and email

• Basic knowledge of financial products

• Proven capabilities in high customer satisfaction

• Strong sense of ownership & detail orientation 

• Curiosity and a will to constantly want to improve 

• Experience from previous fintech and/or fast growing company is a plus
  

• Fluency in Swedish, both written and spoken

• Proficient in English, as it's our primary business language

One last thing - if you’re about to send in your application

This is a full-time, permanent position based in Stockholm with working hours Monday-Friday 8:30-17:30. Don’t wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.