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Customer Success Manager

NRC Health
United Statesfull_timeVerifiedPosted 24 Oct 2025
💰 $120,000/yr($70,000/yr – $120,000/yr)

About the role

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.  Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.  Innovate with us to move healthcare forward.  Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.”  Fit your role and do what you love.  Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other.  Support one another – no one says, “That’s not my job.”  Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home.Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want
  • Do you build great customer relationships that inspire loyalty?
  • Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
  • Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
  • Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?
 What you will doAs a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the ChallengerTM sales method. Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding.  What you need
  • Bachelor’s Degree Required
  • Healthcare experience a plus
  • The ability to travel up to 30%.
  • Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
  • Effective presentation and facilitation skills
  • Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred  
  • High learning agility and ability to think critically 
  • Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
  • A valid driver’s license is required
CompensationIn the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are

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Company

NRC Health

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