Auto Claims Call Center Senior Representative

Are you working in an Auto Service Center for a dealership, looking for a career away from long hours and required weekend schedules? This is a remote Inbound Customer Service role. The ideal candidate would need to reside in one of the following states: Washington, Oregon, Idaho, or Nevada. This role will service the PST time zone.  Work hours are expected to be 8:00 to 5:00 p.m. PST, this could change due to business demand.  

 

Overview:

 

• Monitor business processes to identify opportunities for customer care´s improvements.

• Handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a customer focused claims service.

• Recommend alternative sources/courses of action to ensure an efficient, day to day customer service is delivered.

• Receive, investigate, and respond to technical queries from customers and/or colleagues to ensure customers receive appropriate advice.

 

Required:
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
   OR
• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

 

Preferred Qualifications:

• 18 or more months contact center experience
• Insurance industry knowledge
• Advanced Microsoft Office skills
• Experience in auto industry areas of service repair, auto technology, parts department

 

 

 
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.