Learning Senior Specialist

<p>Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.</p><p></p><h3></h3><h3>The Position</h3><p>A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. </p><p></p><p></p><p>That’s what makes us Roche. </p><p></p><p>The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.</p><p></p><p>Your Opportunity</p><p>As a Learning Senior Specialist, you are responsible for executing Learning system data maintenance and administrative activities in a timely and accurate manner in support of Learning business processes. Additionally, you will provide coaching and support to team members on a daily basis. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding across global Learning processes and tools, as well as local and global downstream impacts on compliance, audits and right-to-operate, as well as finance, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.</p><p></p><p>As a qualified expert, you: </p><ul><li><p>Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support and rovide customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting.</p></li><li><p>Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities and cooperate effectively with team members with coordinating daily work and projects.</p></li><li><p>Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning and actively participate in the development and implementation of Roche Learning continuous improvement initiatives</p></li><li><p>Provide guidance and advisory to the learning community at all levels and be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs).</p></li><li><p>Excellent knowledge of Learning and Servicing tools as well as contributing process superuser activities, such as community participation, info sharing, issue escalation and training delivery</p></li><li><p>Participating in and partially leading project activities as required</p></li><li><p>Escalation management.</p></li><li><p>Coach and train newcomers</p></li><li><p>Support quality control processes and improvement initiatives arising out of them and ensure consistent and reliable service delivery for customers serviced and implement processes and initiatives to ensure continuous improvement as well as service enhancement.</p></li></ul><p></p><p>Who you are</p><ul><li><p>We are seeking an individual with Experience in a shared service center, preferably in a Learning/HR services environment.</p></li><li><p>Strong communication skills in English (written and spoken) is essential. Additional languages a plus, based on region/customer requirements.</p></li><li><p>Experience with Cornerstone or other cloud-based learning management solutions with learning and development know-how.</p></li><li><p>Knowledge of Learning processes an advantage</p></li><li><p>Strong customer service &amp; interpersonal skills</p></li><li><p>Excellent communication skills &amp; team player and excellent problem solving/analytical abilities and ability to work independently in a fast-paced environment and to handle multiple, competing priorities.</p></li></ul><p></p><p>In exchange we provide you with</p><ul><li><p>Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses &amp; training, the possibility of international assignments, internal positio