Sr. National Account Manager - HOU

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr. National Account Manager supporting the Southwest Business Sales Team in Houston, Texas (HOU), you’ll collaborate with Southwest Business Teams to drive revenue growth across your assigned territory through strategic and face to face customer engagement. You’ll build strong relationships with key customers, negotiate preferred carrier agreements, and execute data driven territory strategies designed to increase market share and shift share from competitors. This role will need to maintain a deep understanding of Southwest Business products and tools, identifying opportunities to leverage them in ways that influence traveler behavior and generate incremental revenue. You’ll also play a critical role in educating Corporate Travel Managers on Southwest’s ongoing transformation and how those changes impact their travel programs—helping strengthen partnerships and position Southwest as the carrier of choice.

Additional Details 

• This Houston, Texas (HOU) based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Houston, Texas (HOU) area.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 
 

Responsibilities

• Maximize Southwest Airlines market-share, generate incremental revenue, and exceed performance targets with corporations managing global travel programs

• Utilize “controllable behaviors” metrics to achieve quarterly sales goals

• Establish Southwest Airlines as a preferred carrier through formal agreements (RFPs, negotiations, long term contracts) and produces increased business with high yielding revenue

• Conduct quarterly business reviews to keep Customers accountable to terms of agreement and holds frequent, focused meetings to accomplish program objectives

• Establish deep (3x3) relationships with accounts as part of the sales process

• Serve as an industry expert with Customers, vendors, and industry partners/organizations to influence travel buying decisions

• Collaborate with internal and external colleagues on selling strategies, data and market analysis, and engagement strategies

• Consult with Customers to resolve problems and provide ongoing support

• Identify opportunities and needs and aligns recommendations and solutions that increase revenue

• Create thought-out territory strategies, business plans and sales tactics by analyzing historical trends, forecasting projected business, evaluating areas of increased revenue, examining competitor strengths and weaknesses, and reporting on market activity

• Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns

• Excel at maintaining timely, accurate records regarding Customer interactions, initiatives, and programs in CRM system

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge and understanding of sales principles including sales strategies and tactics, product demonstration, sales techniques, and sales control systems

• Ability to apply principles and processes for conducting needs assessments, meeting quality standards for services, and evaluating Customer Satisfaction

• Skilled ability to listen, understand, and communicate ideas presented in writing and verbally

• Knowledge in public speaking (speeches and panel discussions) as well as presenting to Senior Level executives

• Ability to deliver creative Customer solutions within the resources of the Team

• Advance skill in utilization of CRM Platforms (Salesforce and PRISM, preferred)

• Advanced