Senior Manager, Program Office Management

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

 

Overview

As the Senior Manager, Program Management Office, you are responsible for establishing and leading Rithum's enterprise-wide program management infrastructure to drive execution excellence across all strategic initiatives. You will build scalable systems that provide leadership visibility, accelerate decision-making, and ensure successful delivery of our Change the Business (CTB) portfolio through automation and AI-enabled tools.

Beyond process and technology, you'll design systems that connect the right people at the right time, breaking down silos and creating transparency that enables cross-functional collaboration. You'll orchestrate our strategic agenda, ensuring alignment between annual planning commitments and day-to-day execution while building bridges between departments to transform how we deliver results together. This role is an individual contributor initially, with the opportunity to assume direct people management responsibilities as the function grows.

 

Responsibilities

• Build Automated Visibility: Design and implement real-time dashboards that pull from existing tools (Slack, Jira) with AI-flagged risks, enabling executive leadership to track progress on all Change the Business (CTB) initiatives without manual data gathering
• Create Smart Execution Frameworks: Develop standardized templates for defining success criteria, timelines, and accountability owners with AI-assisted metric suggestions, ensuring every initiative has clear definitions of done
• Drive Cross-Functional Alignment: Facilitate prioritization and resource trade-offs through data-driven dependency mapping, surfacing resource conflicts early and enabling proactive resolution
• Institute Intelligent Operating Rhythm: Establish weekly reviews of major initiatives with automated risk scoring and escalation protocols, reducing the need for multiple senior leaders to resolve issues
• Streamline Planning & Reporting: Create auto-populated templates with AI-generated draft narratives for quarterly planning and board updates, dramatically reducing leader time spent on data gathering and slide creation
• Drive Annual Planning Processes: Serve as the structured facilitator for annual planning, prioritization, and accountability, ensuring strategic initiatives are properly scoped, resourced, and tracked

 

Qualifications 

Minimum Qualifications  

• 8+ years of experience in program management, strategic operations, or PMO leadership roles
• Proven track record of building PMO infrastructure and governance frameworks from the ground up
• Demonstrated ownership of complex programs and governance, with accountability for outcomes and cross functional delivery
• Prior experience at large SaaS or technology organizations, experience in e-commerce space is a plus
• Experience managing portfolios of 15+ concurrent strategic initiatives
• Demonstrated AI fluency with hands‑on experience leveraging AI agents, emerging tools to drive operational efficiency and decision‑making
• Strong data analytics and literacy skills, with hands‑on experience building executive dashboards and translating insights into automated and actionable reporting systems
• Strong proficiency with project management tools (Jira, Asana, Monday.com, or similar)
• Exceptional communication skills with demonstrated ability to influence senior leadership
• Experience facilitating cross-functional prioritization and resource allocation decisions
• Ability to work standard business hours (8am – 5pm) either East Coast or Central Time

Preferred Qualifications 

• Bachelor's degree in Business, Operations, or related field
• PMP, PgMP, or similar program management certification
• Experience with AI/automation tools for project management and reporting
• Background supporting board-level reporting and investor communications
• Experience with organizational transformation or post-merger integration
• MBA or advanced degree

 

Travel Required

Up to 10%

 

Other Duties