Technical Support Engineer

Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.

About the role

Our customers chose Meter for a simple, seamless network experience. Our Technical Support Engineering team is critical to meeting this expectation. The team is small but growing, and as an early member you will have a large impact in forming the foundation of the Technical Support Engineering team and role.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

This is a hybrid role based out of our SF office, and our in-office days are Tuesday through Thursday. 

You will have impact by

• Troubleshooting, debugging and resolving wireless, switching and other networking issues reported by customers
• Partnering with Engineering and Product Management to escalate and resolve critical bugs
• Using technical experience to write internal and customer facing knowledge base articles
• Partnering with FAE and Operations teams to assist in configuration changes and documentation for new deployments 
• Documenting network changes
• Acquiring and analyzing wired and wireless packet captures to analyze root causes of issues

You might be a good fit if you have

• 3+ years of experience in technical support
• Troubleshooting skills and experience supporting a networking product (wireless experience is a plus)
• A thorough understanding of computer networking fundamentals and WiFi
• Proficiency in the following areas: Linux, Wireshark packet captures, basic bash or Python scripting 
• Experience supporting technical teams (e.g., developers and/or IT teams)
• Strong attention to detail
• The ability to navigate complex issues in high pressure situations
• The ability to effectively collaborate with various internal teams 

If you are interested in joining us

We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

• Attach your resume if you have one readily available
• Include the URL to your LinkedIn profile, GitHub, any code samples, or blog posts

The estimated pay ranges for this role are as follows

• $76,000-$150,000
• Additionally, this role is eligible to participate in Meter's equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.