Sr. IT Support Technician 

Hybrid, Bucharest, Romania

Required Experience:

 Minimum 8-10 years of IT experience, specifically working with:

• Atlassian Tools - JIRA, Confluence (project and task management systems)
• Okta Administration (identity and access management system)
• Microsoft Entra/Intune (platforms for managing and securing company devices)
• Google Workspace (collaboration tools like Gmail, Google Drive, Calendar)
• Fluent in English (speaking, reading, writing)
• Proven ability in managing multiple tasks and priorities in a fast-paced environment
• Experience supporting a global workforce across time zones

Role Responsibilities:

• Provide IT support to Legion's global operations, including direct support to the U.S. headquarters as needed
• Lead onboarding and offboarding processes, ensuring smooth setup and deprovisioning of IT resources
• Provision and maintain hardware (laptops, desktops, monitors, printers, peripherals)
• Conduct proactive hardware maintenance schedules to prevent downtime
• Troubleshoot and resolve hardware/software issues in a timely manner
• Ensure secure and reliable software deployment and support
• Enforce IT security protocols to protect company intellectual property
• Report potential security risks or incidents to the Security team
• Administer and optimize JIRA configurations and workflows

Preferred Skills:

• Hands-on experience with both Windows and macOS support and repairs
• Knowledge of cybersecurity tools and concepts (e.g., firewalls, web filtering)
• Experience with automation workflows (e.g., Apps Script, Slack Workflows, Okta Workflows)
• Experience in SOC compliance and audit

Regulatory and Legal Considerations (India):

• Must comply with local employment regulations (e.g., contract terms, working hours, leave, termination)
• Adhere to data protection and privacy laws per jurisdiction (e.g., India’s Information Technology Act)

Compliance & Legal Requirements (Romania)

• Employment will comply with all Romanian labor laws, including those covering:
• Employment contracts, probation, working hours, leave entitlements, and termination
• All activities must align with the EU General Data Protection Regulation (GDPR) and relevant Romanian data privacy legislation
• Employees must adhere to company policies related to security, conduct, and ethical use of IT resources

For more information or clarification on any points, please contact HR.

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powere