Global Observability Practice Lead

Job Description

PLEASE NOTE: Sponsorship is NOT AVAILABLE for this opening. US Citizens and Green Card holders ONLY. Thank you.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for an Observability SRE to join our ever-evolving Observability team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

Our Observability Practice is an SRE team dedicated to operational excellence and innovation, working across our global technology department to ensure an exceptional customer experience. We collaborate with platform teams to reduce incidents, enhance platform resilience, scalability, and mature our observability practices.

What you’ll own

• Drive operational excellence across the E2E customer journey

• Evangelize best practices in observability and guide product delivery teams on achieving operational excellence for new product deliveries

• Develop a single pane of glass for Business Ops, IT Ops, and Engineering across the customer journey

• Define and implement E2E observability requirements across the customer journey

• Design and implement innovative observability solutions for both internal and external stakeholders

• Contribute to observability instrumentation standards and create repeatable patterns and libraries for engineering teams

• Perform E2E capacity planning for specific user journeys

• Create and lead a matrix team to support best practices and train support and business operational teams to enable self-service of dashboards and alerts

Where you’ll own it

You will be based in our Cincinnati, OH office (hybrid). We embrace remote working but also value face-to-face communication. The Observability team is split across the UK and US and collaborates with teams across EMEA, APAC, LATAM, and North America.

What you bring

• A drive to achieve operational excellence

• Passion for driving new tools and patterns in observability, and the ability to evangelize these across the organization

• Experience owning an E2E customer journey in complex multinational organizations, driving consistency and a customer-centric mindset within engineering teams

• Experience with Open Telemetry, ideally as a contributor to the Open-Source Project

• Ability to work collaboratively across many teams, influencing decisions and setting standards

• Experience in achieving platform-level and E2E SLIs, SLOs, and SLAs, and creating accountability in meeting them

• Ability to perform E2E capacity planning and ensure architecture supports fluctuating volume levels

• Understanding of batch reconciliation processes

• Knowledge of implementing solutions to reduce Mean Time to Identify (MTTI) and Mean Time to Repair (MTTR)

• Experience with disaster recovery and redundancy in cloud and on-prem environments

• Experience leading cross-platform performance optimization and tuning

• Ability to navigate complexity and lead Post-Incident Reviews (PIRs) to successful outcomes

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigge