CCTV Observer

Pay Range:

$36,118.00 - $59,595.00

Supervisory Organization:

Chief Rail Ops Controller

Country:

United States of America

Address:

3021 OAK LANE

City:

DALLAS, TX 75226

FLSA:

Non - Exempt

Professionals:

04 - Protective Service (EEO-4-United States of America), 4B - Protective Service - Police - Non sworn (EEO-SubCategory)

General Summary:

Responsible for operating and monitoring surveillance cameras for the DART Police Department. Answers phone calls for service and Police incident text reporting and inputs information into the Computer Aided Dispatch system.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors surveillance cameras for suspicious, unsafe, illegal, and inappropriate activity to assist with the detection and prevention of crime. Utilizes intelligence data from various sources to monitor actual and potential problem areas.
• Operates a multi-camera recording system, ensuring all events are recorded. Uses the controls to move the camera position to cover the full viewing range of cameras and/or zoomed-in viewing. Operates and uses all equipment safely and responsibly in order not to misuse, falsify, corrupt, improperly dispose of, or otherwise compromise the integrity of recorded images, data, or records.
• Communicates the need for police or other appropriate responses to suspicious, unsafe, inappropriate, illegal, and/or criminal activity to the Train Control Center (TCC) and DART Police Dispatch. Assesses situations to determine their importance, urgency, and risks and makes clear and timely decisions.
• Exchanges all relevant information with colleagues at shift change and documents activity in a log for review at each shift. Provides intelligence information to supervisor on subjects or areas as requested.
• Inspects equipment and software during each shift for failures/faults and operational readiness. Troubleshoots camera operations as required. Timely reports to appropriate personnel of equipment failures/faults and/or needed repairs/maintenance of security camera equipment and software. Maintains written records of all equipment and software failures, faults, repairs, and maintenance.
• Searches and retrieves any requested recorded images. Reviews all footage of an incident to extract the maximum amount of information from every camera angle to be used in investigations as evidence in court and/or administrative proceedings. Makes still, video, or digital copies of requested recorded images as required, maintaining the evidence trail and completing the relevant paperwork.
• Provides evidence statements for the police and testifies as a witness in court, as required.
• Maintains confidential information and files.
• Answers TCC phone lines and texting applications—inputs initial information into the computer-aided dispatch system for Police Telecommunicators to dispatch officers based on call priorities.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, G.E.D., Licenses, or Certifications

• High school diploma or G.E.D.
• Two (2) years of experience in security, law enforcement, administrative support, or related field.
• Must be able to work variable shifts, including weekends and holidays.
• Effective interpersonal skills to communicate with all levels of supervisory and non-supervisory employees, government entities, a culturally diverse community, and others both inside and outside of DART.
• High level of concentration, keen alertness, and an ability to focus on and note relevant details in an organized manner and act appropriately.
• Possess analytical and creative skills to find solutions to problems of limited complexity.
• Ability to prioritize tasks calmly under pressure and in emergencies and exercise good judgment.
• Ability to assimilate visual and audible information and accurately record and relay it verbally and in writing.
• Proficient in using PC and software applications.
• Ability to de