About the Role:

Grade Level (for internal use):

The Role:

The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience.

Person in this role is required to work from NY office at least 3 days a week.

The Team:

Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success.

Responsibilities and Impact:

• Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction. Identify new business opportunities within existing accounts and pursue new client relationships.

• Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them into a commercial strategy.

• Plan, coordinate and participate in new business/client prospecting.

• Monitor and evaluate key customer strategies, business trends and growth priorities.

• Provide transparent financial and operational assessment of the health of our customer relationships.

• Partner and collaborate across various internal teams (e.g., sales, marketing, product development) to ensure cohesive execution of strategies and initiatives that meet client needs.

• Lead negotiations and contract discussions to secure profitable deals. Reduce contractual and commercial friction to improve customer experience.

• Develop industry specific knowledge. Drive thought leadership across the CCO and cross-divisional commercial organizations.

Compensation/Benefits Information: (This section is only applicable to US candidates) 

S&P Global states that the anticipated base salary range for this position is $177,036 to $309,783. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. 

In addition to base compensation, this role is eligible for an annual incentive plan. 

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For: 

Basic Qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field; an MBA or CFA is preferred.

• 15+ years of experience in Sales and Relationship Management, Product Management, Commercial Operations or other customer focused roles required.

• Deep knowledge of Financial industry, Buyside segment, market trends and cross-divisional understanding of the S&P Global portfolio. Proven track record in managing large accounts or business segments.

• Diversified experiences driving and implementing growth initiatives and experience in leading transformation.

• Confidence in navigating and building relationships with C-Level executives.

• Well-balanced strategic and operational mindset.

• Excellent communication and interpersonal skills for effective relationship management.

• Data and metrics drive. Able to resolve issues in a variety of complex situations. Considers best practices and lessons learned to evaluate solutions.

• Strategic partnership lens and ability to think across the end-to-end customer value chain. 

• Person in this role is required to work from NY office at least 3 days a week.

Right to Work Requirements: 

This role is limited to persons with indefinite right to work in the United States. 

We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that