Site Manager

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

*Schedule: Monday - Friday from 8:00 am-5:00 pm.

ROLE OVERVIEW and PURPOSE

Under the direction of the Senior Operations Manager, with strategic oversight from the Director of Operations, the Site Manager leads the day-to-day operations of the Neighborhood Healthcare site and its programs. This role ensures high-performing, efficient systems are in place, staff are well trained and supported, and both revenue performance and cost stewardship are optimized. The Site Manager implements, monitors, and continuously improves site-level processes that advance quality of care, patient experience, and operational effectiveness while maintaining strong fiscal accountability.

 

RESPONSIBILITIES

Operational Leadership

• Provide strategic and day-to-day operational leadership for one or more multidisciplinary healthcare sites, ensuring coordinated, efficient, and patient-centered operations across Primary Care, Pediatrics, Women’s Health, Behavioral Health, Dental, and other specialty services.
• Translate organizational and operational goals into site-level execution plans, ensuring alignment with system priorities, regulatory requirements, and performance expectations.
• Design, implement, and continuously refine operational workflows to optimize patient access, patient flow, staff utilization, and provider productivity.
• Proactively identify operational risks, barriers, and inefficiencies; develop and implement corrective action plans to ensure consistent service delivery.
• Monitor site productivity metrics and operational dashboards; recommend and lead initiatives to improve patient show rates, access to care, and overall throughput.

 

Quality, Patient Experience, and Performance Improvement

• Lead site-level continuous quality improvement efforts by collecting, analyzing, and disseminating operational, quality, and patient experience data to relevant stakeholders.
• Ensure consistent, high-quality patient experience across all service lines by addressing workflow gaps, staffing issues, and service integration challenges.
• Promote a culture of accountability, service excellence, and continuous improvement among staff and leadership.
• Participate in internal and external audits, accreditation activities, and compliance reviews; ensure timely completion and follow-through of corrective action plans.
• Monitor redesign initiatives and operational changes to evaluate the effectiveness and sustainability of improvements.

 

Financial and Revenue Cycle Oversight

• Oversee site and departmental budgets, monitoring expenses and resource utilization to ensure cost-effective operations while maintaining quality of care.
• Review financial reports prepared by Finance; analyze trends, variances, and line-item discrepancies, and collaborate with leadership to implement corrective strategies.
• Ensure accurate tracking, reconciliation, and timely submission of patient encounters to support efficient revenue cycle operations.
• Monitor daily cash receipts and financial transactions; investigate and resolve discrepancies in accordance with organizational policies.
• Support financial forecasting and operational planning by providing site-level insights and performance data.

 

Staff Leadership, Supervision, and Development

• Provide direct leadership and oversight to site supervisors and support staff, ensuring appropriate staffing levels, role clarity, and accountability.
• Lead recruitment, onboarding, training, performance management, and employee engagement effor