Sr. Relationship Manager

Job Details

Job Location: Jacksonville, FL 32256

Position Purpose: The Senior Relationship Manager maintains and expands relationships with strategically important clients. The Senior Relationship Manager acts as the executive sponsor for designated clients, acts as the overall relationship owner, and collaborates and leads other Beeline teams to represent and support all of Beeline’s products and services. This role also is responsible for developing and maintaining an 

overall client health status and account strategy while identifying and driving expansion opportunities and ensuring assigned customers’ needs and expectations are met by Beeline.  10-25% travel is required.

Responsibilities:

• Owns and is accountable for the overall Beeline relationship with assigned clients.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Responsible for the operational vision and execution of all key client relationship requirements.
• Responsible for overall health of the relationship between Beeline and the client.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Coordinates the involvement of company personnel, including Client Services, Implementation, Strategic Consulting, Product Management, and Executive Management resources, to meet account performance objectives and customers’ expectations.
• Proactively participates in a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Owns the contract and contract renewals with existing clients including SOW’s.
• Contributes to profitable growth and expansion, and strategic objectives in assigned accounts.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Beeline teams and personnel.
• Mediates and responds to Program disputes with regards to all program stakeholders.
• Contributor to Beeline sales support.
• Communicate status of Account Management activities with the greater Beeline organization.
• Participates in Continual Process Redesign efforts within the organization focused on process and methodology improvements that mature the organization.
• Work closely with the entire leadership team to gain buy-in and drive changes throughout the organization.
• Develop and deliver frequent communication to stakeholders and company-wide to garner support and drive adoption.
• Participate in change management methodology to ensure adoption of new processes.
• Work closely with Management to roll out new company initiatives in an appropriate manner that supports our principles.
• Contributes to defined revenue targets in designated strategic accounts.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company goals.
• Creates, manages, and maintains client account information utilizing defined company tools and process and reports on client status monthly.
• Mentors junior level team members to improve skills and expertise.
• Supports Sales, Product Management, Strategic Consulting, Client Services, and     Implementation teams when appropriate.

Requirements:

• Bachelor’s Degree or equivalent experience
• MBA Preferred
• Proven Account Management skills required to create, maintain and enhance customer relationships
• Proven Relationship Management skills both with clients and internal teams
• 5 or more years of CWS/VMS or industry related experience
• Minimum of 5 years of account/project or program management experience
• Experience with change management

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that