Channel Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring a Channel Sales Rep!

The Channel Management Sales Representative supports Xylem’s Aquatics and Disinfection Solutions sales organization by assisting in the development, maintenance, and optimization of relationships with channel partners, distributors, and dealers within the water industry. This role helps promote and support products and services used in aquatics, pools, and disinfection applications. Responsibilities include assisting with partner onboarding, conducting market and channel research, maintaining accurate sales and partner records, and collaborating with senior sales and channel managers. The Channel Sales Representative works closely with internal teams to help ensure channel sales objectives are met and partner needs are supported efficiently.

Responsibilities:

Customer Service:
• Answering customer inquiries and providing product information
• Assisting with product selection and recommending alternative options
• Resolving customer complaints and issues in a timely manner
• Maintaining positive relationships with customers to ensure satisfaction and retention

Sales Support:
• Assisting sales team with administrative tasks and follow-ups
• Creating and maintaining customer accounts in the system
• Managing customer orders and ensuring timely delivery
• Providing support for sales promotions and special offers

Data Entry:
• Accurately entering customer and order information into the system
• Updating and maintaining customer and product databases
• Ensuring data integrity and consistency in all entries
• Generating reports and analyzing data for sales and inventory purposes

Order Processing:
• Processing customer orders and verifying accuracy of information
• Coordinating with warehouse and shipping departments to fulfill orders
• Tracking and monitoring order status to ensure timely delivery
• Resolving any issues or delays related to order processing

Inventory Management:
• Maintaining accurate inventory records and tracking stock levels
• Monitoring and reporting on inventory levels to sales and management teams
• Assisting with inventory counts and audits
• Identifying and addressing any discrepancies or issues with inventory levels

Reporting and Documentation:
• Compiling and analyzing sales data to generate reports for management
• Maintaining accurate records of customer interactions and transactions
• Documenting any changes or updates to customer accounts or orders
• Providing regular updates and communication to sales and management teams

Communication and Coordination:
• Collaborating with various departments, such as sales, marketing, and logistics
• Communicating any issues or concerns with orders or inventory to relevant teams
• Coordinating with external vendors and suppliers for product availability and delivery
• Responding to and resolving any customer or internal inquiries in a timely manner.

High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
• Bachelor’s degree in Business, Marketin