IT Field Engineer

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide first level of field engineering support to operational and technical support 
teams for Field Engineering and Company’s Information Systems and System Users. 
Monitor, maintain and support all networked computers, printers and associated 
operating systems and service applications (gaming and nongaming.) Responsible for 
ensuring the stability and integrity of all in-house computer and server hardware, 
software, voice, data, video, wired and wireless network services, including Local Area 
Network (LAN) services, connectivity; to include low voltage services, and works closely 
with senior field engineers to provide exceptional customer service. 

• Provide first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution, fault isolation, follow-up support and documentation to include providing action reports to department team leaders.
• Responds to computer, network or data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts Provide installation, monitoring, maintenance, support, and optimization of all computer hardware and software within property data centers and communications closets or where Information Technology assets are contained in a training or production environment.
• Perform remedial maintenance on basic network devices, computer hardware and software, including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians.
• Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions.
• Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction. Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts. 
• Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances. Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred. 
• Perform moves/adds/changes on traditional, digital, and IP based phone and voicemail systems.
• Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred. Provide scheduled on-call support for after-hours support issues and resolution 
• Perform inventory of Company assets and document stock levels for department visibility 
• Record, monitor, track, and document work performed using the Company’s tracking system 
• Provide Smart Device activation and enrollment into Company’s Mobile Device Management System and provide initial user training.
• Provide support for Company’s Marketing Media Content Delivery Systems 
• Other duties, as assigned:
  • In-collaboration with and under guidance of Corporate IT functional teams: 
  • Participate in disaster recovery testing 
  • Participate in functional and empirical analysis related to the design, development, planning, and configuration of computer and peripheral hardware 
  • Participate in rollouts of new computer and software upgrades 
  • Perform advanced desktop engineering functions, including computer imaging, setup and deployment in the field environment
  • Provide user training and support using Company configuration 
    management tools and applications 
  • Assist in determining product compatibility, flexibility, and 
    recommends replacement, upgrade or retirement of Company assets 
    during assigned duties

Qualifications

• High School Diploma or equivalent required; Associates of Applied Science degree in a computer science discipline or comparable level of experience preferred. 
• Must have Two (2) years of experience in an IT Support position,